Cancellation & Refund Policy

1. Current status: free

2. What this policy covers

This policy covers money you pay to Akash Paikra, operating as AKQX QuantumTrade for: a paid subscription to the Platform, or any other paid feature we may add later. It does not cover money you trade with at your broker or exchange, which is never held by us.

Prices are shown before you pay, together with the billing period and whether tax (GST) is included. Payments are handled by an RBI-authorised payment gateway (coming soon).

3. Cancelling a subscription

• You can cancel at any time from your account settings, or by e-mailing founder@akqxquantum.tech from your registered address. We will confirm the cancellation in writing.
• Cancelling stops future renewals. You keep access until the end of the period you already paid for, unless you also get a refund (below), in which case access ends at the refund.
• We do not charge a cancellation fee and we do not make cancelling harder than signing up.
• Cancelling a plan does not close your account or any position open at your broker. See the Terms.

4. When you can get a refund

The 7-day and 14-day windows apply to a first purchase of a plan. Later renewals are not covered by those windows unless the renewal was charged without proper notice or after cancellation. This does not limit any right you have under the Consumer Protection Act, 2019.

5. What is not refundable

• Losses, fees, slippage, margin calls or liquidation at your broker or exchange, and any decision you took or strategy you ran.
• A simulated, backtest or paper-trading result that differs from your real results.
• Brokerage, exchange, data or other charges paid to third parties.
• A plan you used heavily or fully after the refund window, or after a refund window you did not use.
• Changes in your broker's or exchange's own rules, API or availability that we do not control, unless the paid feature became unusable through our fault.
• Changes in the availability of third-party market data, including when a data provider has not given or withdraws permission, unless the paid feature you bought became unusable through our fault. You can always work with your own data instead.
• Accounts closed for breach of the Terms or for unlawful use.
• Taxes already paid to the Government, which are refunded only as the law and the tax authorities permit.

6. Failed, double or wrong payments

• Money deducted but plan not activated. This is usually a temporary gateway delay. If the payment fails at the gateway, the amount is reversed to your original payment method automatically, generally within the period set by RBI's turnaround-time rules (commonly up to 5 working days). If it was received by us but the plan did not activate, we will activate it or refund you.
• Charged twice. We will refund the extra charge in full.
• Wrong amount. We will refund the difference or correct the invoice.

Please e-mail us with the date, amount and payment reference ID from your bank or the gateway. You do not need to wait for the automatic reversal period before telling us.

7. How to request a refund

1. E-mail founder@akqxquantum.tech from your registered e-mail address.
2. Put “Refund request” in the subject, and include your account e-mail, the plan or item, the date and amount paid, the payment reference ID, and the reason.
3. We will acknowledge within 48 hours and tell you the decision, with reasons, within 7 days. If we need more information we will ask once and clearly.

8. How long a refund takes

• Once a refund is approved we start it within 3 working days.
• It is returned to the original payment method (card, UPI, net banking or wallet). Banks usually credit it within 5 to 7 working days after we start it, and sometimes up to 10 working days, depending on your bank and the gateway.
• We cannot refund to a different account or in cash. If your original method is closed, tell us and we will work with the gateway to find a way.
• We will send you the refund reference so you can trace it with your bank.

9. Auto-renewals

If a plan renews automatically, we tell you before you subscribe, and you receive a reminder of the amount and date at least 24 hours before each automatic debit, as RBI rules require. Cancel before the renewal date to avoid the next charge. If you were charged for a renewal after a valid cancellation, we refund it in full.

10. Chargebacks and disputes

Please contact us before raising a chargeback with your bank. Most issues are fixed faster directly. If you raise a chargeback for a charge that is valid under the Terms and this policy, we may suspend the related plan while the bank reviews it. If the bank decides in your favour for a charge we had already refunded, we will dispute the duplicate. This does not affect your rights under the Consumer Protection Act, 2019.

11. Changes to this policy

We may update this policy, for example when paid plans launch. A change applies to purchases made after the change, and does not reduce the refund rights you had on the day you paid. We will change the “last updated” date and notify you of material changes.

12. Contact and grievance

If you are unhappy with how a refund or cancellation was handled, contact our Grievance Officer:

We acknowledge every complaint within 24 hours and aim to resolve it within 15 days of receipt. For consumer complaints about paid services we also meet the e-commerce timelines (acknowledgement within 48 hours, resolution within one month). Requests about your personal data are answered as set out in the Privacy Policy.

You may also approach a consumer commission under the Consumer Protection Act, 2019. See the dispute-resolution section of the Terms.